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Job Description
Structured overview of role & requirementsAbout This Role
Own and deliver high-quality software solutions addressing customer escalations and support incidents within the Customer Sustaining Team.
Troubleshoot, diagnose, and resolve complex technical issues with root cause analysis and patch delivery, enhancing user experience.
Adopt Agile methodologies (Kanban/Scrumban), employ TDD/BDD, and support onboarding while continuously developing skills and promoting engineering best practices.
Minimum Requirements
Bachelor’s degree in Computer Science, Engineering, or related field.
5+ years of software engineering experience.
Strong expertise in Java, JavaScript (React/Angular), microservices, RESTful web services, and modern application architecture.
Experience working onsite in Bangalore; hands-on experience with AI-assisted development tools (GitHub Copilot, Microsoft Copilot, ChatGPT, etc.) required.
Ideal Candidate Profile
Experienced in applying AI/ML concepts, LLMs, prompt engineering, and AI service integration within software development.
Proficient with database systems (Oracle, PostgreSQL, MongoDB) and DevOps/cloud-native technologies (AWS, Kubernetes, Terraform, CI/CD pipelines).
Background in life sciences or regulated environments and familiarity with diagnostic tools for complex issue resolution preferred.
