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Mid-level generalist sales support role in metro New Delhi with broad skill requirements increases candidate competition.
Core sales support and CRM skills transfer across industries, but publishing experience preference raises fit sensitivity.
Explicit 2–7 years requirement plus mandatory CRM and publishing experience makes shortlisting moderately strict.
Prepare and manage subscription (license) agreements for new and renewal business accurately for online products, ensuring customer satisfaction.
Generate reports and analyses on renewal sales progress using data analytics and coordinate all customer correspondence and contracts within the assigned region.
Serve as first point of contact for customers regarding contract execution, fulfillment, invoicing, and provide first-level support to sales and customers on license amendments.
Bachelor’s degree required.
2–7 years of experience in sales support or account support, preferably in the publishing industry.
Strong knowledge and experience with Salesforce CRM and commitment to maintaining accurate data quality.
Strong computer skills with MS Word, Excel, PowerPoint; Work Experience Required: 2-7 years in relevant roles.
Experience working in sales or account support roles in publishing or similar industries with direct customer interaction.
Skilled in using CRM systems (Salesforce) and comfortable managing multi-stakeholder coordination and customer expectations in fast-paced environments.
Data-driven with ability to generate insights from reports and support sales teams in renewal planning and execution.