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Tier-1 brand and Pune metro increase applicant density, but seniority and niche ITSM specialization moderate competition.
ITSM and release skills are transferable, but regulatory and financial-services experience increases specificity.
Explicit 16-year minimum, 6-year Change leadership, and mandatory ITSM/ServiceNow and regulatory controls enforce high strictness.
Own and improve enterprise-scale Change and Release Management operations ensuring safe, predictable, and efficient production changes in a complex, highly regulated IT environment.
Lead Change Advisory Board (CAB) forums, enforce ITSM governance, oversee risk and compliance, and drive continuous improvement based on KPIs and OKRs.
Partner across Technology, Business, Risk, and Audit teams to optimize processes, enable tooling modernization, and lead a high-performing Change and Release Management team.
Minimum 16 years of IT industry experience with senior leadership accountability.
At least 6 years leading Change and/or Release Management functions in large, complex environments.
Bachelor’s degree in Computer Science, IT, Engineering or related discipline.
Proven experience with ITSM controls, ITGCs, audit frameworks, and hands-on experience with ServiceNow and proprietary platforms.
Experienced leader capable of managing enterprise-wide change governance balancing velocity, risk, stability, and regulatory compliance.
Strong strategic and operational focus with expertise in ITIL/ITSM processes, production readiness, and automation initiatives.
Comfortable collaborating with senior stakeholders across Tech, Risk, and Business in regulated environments with a data-driven mindset.