Customer Success Manager, NAM
SpotDraft (company site, opens in a new tab)3+ yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the post-sale customer journey including activation, onboarding, retention, and upsell identification for B2B SaaS enterprise clients.
- Lead adoption and enablement activities through deep product expertise aligned with customer business goals.
- Manage complex deployment projects and conduct business reviews with senior stakeholders to align on strategies and monitor customer health.
Minimum Requirements
- Minimum 3 years experience as a Customer Success Manager in B2B SaaS companies, preferably with enterprise clients.
- Strong skills in conducting workshops with C-level executives and senior stakeholders on governance, adoption, product vision, and roadmap.
- Excellent presentation, organizational, and communication skills, both written and verbal.
- Work Timings: 5pm IST to 2am IST.
Ideal Candidate Profile
- Experienced in managing enterprise-level B2B SaaS customer portfolios with measurable success in adoption and retention.
- Capable of strategic stakeholder engagement and influencing decision-makers at senior levels.
- Operates with a data-driven mindset to proactively analyze customer health and business goals, driving joint success strategies.