Customer Success Manager
SecPod Technologies (company site, opens in a new tab)4–5 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end post-sales customer lifecycle for enterprise accounts including onboarding, engagement, adoption, and escalation management.
- Drive customer success by developing and executing customer success plans, monitoring customer health and product usage, and coordinating with cross-functional teams to ensure customer satisfaction.
- Manage multiple enterprise accounts independently with proactive issue resolution and communication during critical incidents.
Minimum Requirements
- 4–5 years total work experience with at least 2 years in Customer Success, Technical Account Management, SaaS Account Management, or Enterprise Customer Support.
- Experience managing B2B SaaS enterprise customer accounts independently.
- Work Location: Bangalore.
- Bachelor's degree in engineering (BE/BTech), MCA, or equivalent technical qualification; MBA and relevant certifications preferred but not mandatory.
Ideal Candidate Profile
- Experienced handling post-sales operations in enterprise SaaS environments, especially for technical or cybersecurity-related products.
- Technical proficiency to understand SaaS architecture, networking concepts, and engage effectively with technical stakeholders.
- Demonstrated ability to manage multiple enterprise accounts independently with strong stakeholder management and communication skills.