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Mid-level CSM in Bangalore with common title and metro location increases candidate competition.
Skills transfer across B2B SaaS roles, though cybersecurity domain preference adds moderate specificity.
Explicit 4–5 years requirement and mandatory B2B SaaS experience enforce strict shortlisting.
Own the end-to-end post-sales customer lifecycle for enterprise accounts including onboarding, engagement, adoption, and escalation management.
Drive customer success by developing and executing customer success plans, monitoring customer health and product usage, and coordinating with cross-functional teams to ensure customer satisfaction.
Manage multiple enterprise accounts independently with proactive issue resolution and communication during critical incidents.
4–5 years total work experience with at least 2 years in Customer Success, Technical Account Management, SaaS Account Management, or Enterprise Customer Support.
Experience managing B2B SaaS enterprise customer accounts independently.
Work Location: Bangalore.
Bachelor's degree in engineering (BE/BTech), MCA, or equivalent technical qualification; MBA and relevant certifications preferred but not mandatory.
Experienced handling post-sales operations in enterprise SaaS environments, especially for technical or cybersecurity-related products.
Technical proficiency to understand SaaS architecture, networking concepts, and engage effectively with technical stakeholders.
Demonstrated ability to manage multiple enterprise accounts independently with strong stakeholder management and communication skills.