Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, metro location, entry-level HR service role attracts high candidate density.
Standard HR service skills like payroll, benefits, and case management transfer easily across industries.
Explicit 1+ year HR experience requirement and basic skills filter moderately limit candidate pool.
Serve as the initial contact point for employee inquiries on payroll, benefits, and HR topics via phone, chat, email, and web portal.
Provide timely, accurate responses and educate employees on self-service tools to promote autonomy.
Identify, escalate complex issues appropriately, and recommend HR process improvements to enhance efficiency and employee experience.
Minimum 1 year customer service experience in HR domain.
Proficiency in MS Office Suite (Outlook, Teams, Word, Excel).
Ability to multitask with strong attention to detail and follow-through.
Work Experience Required: At least 1 year in HR-related customer service; Bachelor’s degree preferred but not mandatory.
Experienced in handling frontline HR service or contact center roles with a focus on payroll, benefits, or HR queries.
Comfortable managing multiple communication channels including phone, chat, and email in a fast-paced environment.
Able to analyze employee interactions to identify knowledge gaps and propose actionable HR process improvements.