HR Service Center Representative
Ameriprise Financial (company site, opens in a new tab)1+ yrsGurugramOn-siteDirect career pageEst. 4–7 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as the initial contact point for employee inquiries on payroll, benefits, and HR topics via phone, chat, email, and web portal.
- Provide timely, accurate responses and educate employees on self-service tools to promote autonomy.
- Identify, escalate complex issues appropriately, and recommend HR process improvements to enhance efficiency and employee experience.
Minimum Requirements
- Minimum 1 year customer service experience in HR domain.
- Proficiency in MS Office Suite (Outlook, Teams, Word, Excel).
- Ability to multitask with strong attention to detail and follow-through.
- Work Experience Required: At least 1 year in HR-related customer service; Bachelor’s degree preferred but not mandatory.
Ideal Candidate Profile
- Experienced in handling frontline HR service or contact center roles with a focus on payroll, benefits, or HR queries.
- Comfortable managing multiple communication channels including phone, chat, and email in a fast-paced environment.
- Able to analyze employee interactions to identify knowledge gaps and propose actionable HR process improvements.