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Strong employer brand, metro location, and a generalist customer-success role increase applicant competition.
Low; customer service and order-management skills are broadly transferable across industries.
Medium due to mandatory 2 years experience, bachelor's degree, and Hindi and English proficiency requirements.
Manage end-to-end order management including placement, amendments, delivery tracking, and troubleshooting across multiple business sectors.
Own and resolve customer queries, disputes, and complaints, ensuring closure and adherence to service level agreements.
Support and promote online service adoption, provide first-level technical support, and collaborate with IT teams for issue resolution and continuous improvement initiatives.
Minimum 2 years of work experience in customer service or related roles.
Any Bachelor's Degree or equivalent qualification.
Proficiency in both Hindi and English languages is mandatory.
Immediate joining availability preferred.
Experienced in managing complex customer interactions across sales and service touchpoints with focus on operational execution.
Skilled in coordinating between multiple internal and external stakeholders including supply chain, credit services, and IT teams.
Capable of driving process improvements and delivering measurable impact in a structured operations environment.