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Known enterprise SaaS brand, mid-level generalist TAM in Bangalore increases applicant competition.
Requires supply-chain domain and SaaS technical experience, limiting cross-industry transferability.
Explicit 5–10 years plus 2 years TAM and supply-chain SaaS/ITIL requirements create strict candidate filters.
Manage a portfolio of enterprise customers focusing on system health, SLA compliance, and customer consumption reporting.
Serve as primary technical escalation point, driving issue resolution and collaborating with internal teams and implementation partners.
Lead customer business reviews, renewal support, and identify upsell/cross-sell opportunities to improve satisfaction, retention, and advocacy.
Bachelor's degree required.
5 to 10 years of experience in supply chain domain and related technologies.
At least 2 years experience in Technical Account Advisor or similar customer-facing roles.
Experience with SaaS technology landscapes and understanding of ITIL or similar service management frameworks.
Experienced in managing critical customer issues and coordinating across global teams in different time zones.
Proficient in project management with strong consultative and communication skills focused on customer success.
Ability to translate technical product knowledge into customer value and engage in strategic account growth.