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Tier-1 brand plus metro location increase applicant density despite niche senior loan-servicing specialization.
Deep commercial loan servicing, regulatory, and platform expertise required, limiting cross-industry transferability.
Explicit 8+ years and mandatory commercial loan-servicing experience and platform knowledge create strict filtering.
Lead servicing activities for moderately complex commercial loan products ensuring policy and regulatory compliance.
Coordinate resolution of customer service issues by liaising with Sales, Legal, Risk, Technology, and Operations teams.
Conduct quality reviews, monitor performance metrics, and lead projects or mentor staff to improve servicing operations and controls.
8 or more years of commercial loan servicing experience or equivalent through work, training, military, or education.
Proven ability to manage moderately complex to complex commercial loan-servicing transactions independently.
Strong knowledge of commercial loan lifecycle, documentation, risk assessment, and regulatory compliance.
Work Experience Required: 8+ years in commercial loan servicing.
Experienced in handling commercial loan servicing issues with strong risk management and control adherence skills.
Capable of leading projects, process improvements, and providing technical leadership without formal managerial authority.
Skilled in collaborating across multiple internal stakeholders and managing escalations to timely resolution.