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Tier-1 brand plus metro location increase competition despite niche Loan IQ requirement.
Specialized commercial loan servicing and Loan IQ expertise reduce cross-industry portability.
Mandatory minimum experience plus Loan IQ and regulatory requirements create moderate candidate filtering.
Manage servicing activities and resolve customer issues across multiple stakeholders for commercial lending products.
Evaluate and upload data into systems of record (e.g., Loan IQ) and provide customer service, loan and regulatory diligence, and portfolio maintenance for low to medium complexity tasks.
Provide guidance and training to peers and ensure compliance with bank policies, procedures, and regulatory requirements.
6+ months of commercial loan servicing experience or equivalent through work experience, training, military experience, or education.
Experience with commercial lending servicing activities including customer issue resolution and operational risk judgment.
Ability to work night shifts starting from 6:30 PM IST, flexible to other shifts based on business needs.
Work Experience Required: 6+ months in Commercial Loan Servicing.
Experience supporting commercial real estate, construction, agency, syndicated, participated, and bilateral loan portfolios with proficiency in Loan IQ platform.
Strong understanding of commercial lending products, loan lifecycle, operational controls, and regulatory compliance.
Capable of managing multiple assignments under high volume and deadline pressure, with skills in risk evaluation, problem-solving, and training peers on technical guidance.