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Tier-1 brand, generalist devops role, metro location, and broad tooling requirements increase candidate competition.
Skills are moderately transferable, but specific tooling and SDLC process knowledge create some industry-specific fit requirements.
Explicit years plus required tooling, automation and integration skills create moderately strict shortlisting filters.
Manage end-to-end support and operational coordination for engineering tools and platforms like Jira, Confluence, GitHub, and CI/CD systems, ensuring high-quality ticket lifecycle management and stakeholder communication.
Drive process adherence, improvement, and best practices adoption in engineering tools workflows to enhance operational excellence and scalability.
Support and contribute to automation and integration initiatives using scripting, REST APIs, and workflow tools to increase efficiency and reduce manual effort.
Bachelor’s degree or equivalent in IT, Engineering, or related field.
1-3+ years experience in engineering tools support, service desk, or operations roles.
Experience with Jira, Confluence, GitHub or similar engineering tools platforms.
Onsite work expected primarily from HPE office location.
Experienced in managing engineering tool support workflows with accountability for ticket lifecycle and stakeholder management.
Demonstrates strong process ownership with a focus on operational excellence and continuous improvement in support processes.
Skilled in automation and system integration (REST/JSON) to enhance tool workflows and reduce manual tasks, working collaboratively with tool owners and engineering teams.