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Well-known services brand, common delivery role, unspecified experience, and metro footprint increase applicant competition.
Enterprise ServiceNow and BI delivery skills transfer across industries moderately, but platform-specific experience increases domain sensitivity.
Requires ServiceNow and PowerBI expertise plus delivery and governance experience, making filtering fairly strict.
Drive the reporting strategy, execution, and delivery of dashboards and ServiceNow reports to provide actionable insights supporting digital enablement tools.
Lead development and maintenance of KPIs, SLAs, metrics, and performance analytics, collaborating with process owners and stakeholders to translate requirements into reports.
Manage testing for bi-annual releases and system changes, define testing strategies, and ensure data governance and security role management in ServiceNow.
Bachelor's or Master's degree in Business Analytics, Computer Science, Statistics, or Data Science.
Experience working with reporting strategy, BI tools, and data visualization, including creating dashboards and reports within ServiceNow.
Microsoft Certified: Power BI Data Analyst Associate certification.
Work Experience Required: Not explicitly mentioned in the JD.
Strong expertise in BI reporting strategy and delivering actionable data-driven insights in a cross-functional environment.
Experienced in stakeholder management and business change support including testing and communications.
Able to manage data governance processes and ensure quality and standardization of KPIs across enterprise digital solutions.