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Strong Tier-1 brand but senior, on-site managerial role limits mid-level applicant density.
Role requires managed-services and domain tower experience (network/cloud/security), making cross-industry transfers moderately constrained.
Multiple mandatory domain and managerial experience requirements but no explicit years or certs, raising moderate filtering.
Accountable for managing and ensuring delivery of contracted Managed Services to clients within a Region/Country or Services function.
Oversees service delivery operations including incident management, service improvement, resource planning, and client engagement to meet business objectives and ensure client satisfaction.
Leads and develops the Managed Services Operations team, implementing strategic initiatives, continuous service improvement, and operational support post client handover.
Bachelor's degree in Information Technology, Computing, or related field.
Extended experience in coaching and mentoring engineering teams within an IT services organization.
Extended demonstrated experience in continual service improvement initiatives and organizational change management.
On-site working requirement.
Experience managing managed services operations in domains such as Network, Collaboration/Customer Experience, Cloud, Security, or Data Center.
Strong client-centric focus with ability to drive business outcomes and lead transformational objectives.
Proven capability to analyze metrics, implement automation or process enhancements, and manage multi-cultural teams under pressure.