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Tier-1 brand and metro location increase applicants, but senior niche networking requirement limits density.
Role requires vendor-specific networking expertise and ITIL/service-delivery experience, limiting cross-industry transferability.
Explicit 8-12 years, vendor networking experience and certifications make filtering strict and mandatory.
Act as a single point of contact for post-sales HPE Networking customer service issues, representing both the customer and HPE to Juniper.
Manage and coordinate service delivery including Foundation Care, Advanced Care, Premium Care, and escalate critical technical issues to closure.
Conduct periodic service reviews, risk assessment, and provide technical consulting such as network health checks, impact analysis, and upgrade recommendations.
Bachelor’s or master’s degree in Electrical/Electronic Engineering, Computer Science, or equivalent; MBA is advantageous.
8-12 years of experience in designing, implementing, or supporting Datacenter, IP/MPLS networks, preferably in router/switch companies.
Strong knowledge of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6) and Layer 2/3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN).
Role is onsite at HPE office; ITIL knowledge and relevant HPE/Juniper certifications (JNCIA/JNCIS/JNCIP/JNCIE) preferred.
Experienced in a customer-facing, post-sales technical service role within large enterprises or network service providers specializing in IP/MPLS and datacenter networks.
Able to independently manage complex priorities in unstructured environments and coordinate multiple teams to resolve escalated technical issues.
Technically skilled in modern networking technologies (Segment Routing, Traffic Engineering, VxLAN, EVPN, SD-WAN, Wireless) with familiarity in automation initiatives and ITIL processes.