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Tier-1 brand, mid-level generalist support role, and metro location increase qualified applicant density.
Banking application support requires domain knowledge of financial products, reducing cross-industry transferability.
Explicit 4-9 years and domain-specific tooling and banking knowledge enforce moderate filtering of candidates.
Provide technical and business support for Citi application users, including issue resolution and coordination with technology partners for long-term fixes.
Participate in application releases, disaster recovery testing, post-release checkouts, and maintain technical support documentation.
Own and drive support projects focused on application stability, efficiency, and effectiveness, acting as SME to senior stakeholders and team members.
4-9 years of relevant experience in application support or related technical roles.
Bachelor’s/University degree or equivalent experience required.
Basic knowledge of application support procedures, financial markets, problem management tools, and business understanding in related technology environments.
Good communication skills and experience with issue tracking and reporting tools.
Experienced in independently handling complex application support problems with some autonomy and professional judgment.
Ability to work cross-functionally as liaison between users, technology teams, and vendors in a financial services environment.
Skilled in coordinating application deployment cycles, risk analysis, and driving support process improvements aligned to business objectives.