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Metro location and known enterprise brand increase interest, but niche Japanese fluency requirement reduces applicant pool.
Requires ITSM experience plus Japanese language/cultural expertise, making cross-industry transfers difficult.
Mandatory 7+ years, JLPT N2/N1 Japanese fluency, and ITSM experience create strict filtering criteria.
Lead and manage IT Service Management infrastructure projects ensuring delivery within committed time frames and meeting client expectations.
Establish and maintain quality management systems including tracking of milestones, quality, and KPIs, and manage project risks, issues, and dependencies with mitigation strategies.
Serve as primary contact for infrastructure monitoring alerts, coordinate across cross-functional teams, vendors, and third parties, and mentor team members.
Minimum 7+ years experience in IT Service Management or similar technical/IT infrastructure roles.
Fluency in Japanese (JLPT N2 or above) and English, both written and verbal, mandatory.
Experience with ITSM tools such as ServiceNow and Jira required.
Work Experience Required: At least 7+ years as explicitly mentioned in the JD.
Experienced in managing large-scale IT infrastructure projects within enterprise or multicultural environments, preferably with Japanese clients.
Strong operational focus on service delivery, quality management, and risk mitigation within ITIL frameworks.
Demonstrates ability to work independently, manage multiple tasks, and mentor others effectively in a complex technical environment.