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Niche ServiceNow CMDB skills reduce applicants, but metro location and mid-level experience raise competition.
ServiceNow CMDB and ITAM skills are specialized but transferable across industries, giving medium sensitivity.
Explicit 5+ years ServiceNow experience and mandatory CMDB/HAM skills create high shortlisting strictness.
Own configuration, maintenance, and administration of the ServiceNow CMDB to ensure accurate CI data and relationships.
Collaborate cross-functionally with IT, Security, Legal, and Engineering teams to improve HAM processes and integrate CMDB with ITSM processes.
Perform regular audits, reconciliation, and monitoring of CMDB health to maintain data integrity and compliance.
Bachelor's degree in IT, Computer Science, or related field or equivalent experience.
5+ years of ServiceNow experience with a focus on IT Service Management (ITSM).
Proficiency in ServiceNow HAM and Discovery tools; hands-on experience managing CMDB and IT hardware lifecycle.
Work Experience Required: 5-6 years in IT asset management or related role.
Experienced in managing and optimizing CMDB data within a complex ITSM environment at a senior analyst level.
Capable of cross-department collaboration to align HAM processes with IT, Security, Legal, and Engineering teams.
Comfortable working in a fast-paced, multitasking environment with strong organizational and problem-solving skills.