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Known employer and metro location but role requires niche ServiceNow and ITIL expertise.
ServiceNow and ITIL skills transfer across industries, though financial-sector context adds some bias.
Requires mandatory ServiceNow expertise and ITIL governance but has no explicit years requirement.
Own and manage the end-to-end lifecycle of complex, high-risk technology changes, ensuring risk assessment, impact evaluation, and stakeholder engagement.
Chair and facilitate Change Advisory Board (CAB) meetings, driving approval routing and governance compliance.
Lead continuous improvement initiatives including workflow optimization, automation, AI adoption, and monitor KPIs and operational metrics to proactively manage risks and improve Change Management effectiveness.
Strong experience in IT Change Management within complex enterprise environments.
Hands-on expertise in ServiceNow focused on Change Management processes, reporting, workflow optimisation, and governance.
Ability to work UK business hours for collaboration with UK and Canada teams.
Work Experience Required: Extensive experience in IT Change Management, exact years not specified.
Proven ability to independently manage high-risk, business-critical changes in a global organizational context.
Experience leading CAB meetings and facilitating change governance activities with strong stakeholder engagement and influence skills.
Analytically skilled in interpreting operational data and driving continuous process improvements including automation and AI opportunities.