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Remote role, generalist CSM title, and early-mid experience drive high applicant density.
Healthcare/EHR, telephony, and API/webhook fluency plus US-hours make background fit highly industry-specific.
Requires explicit 2+ years, named-account CSM experience, technical fluency, and US-hours availability.
Own end-to-end customer success for assigned accounts after sales, including onboarding, adoption, renewal, and expansion.
Manage daily account health by proactively resolving issues, configuring product flows, and coordinating with engineers for technical escalations.
Drive revenue retention and growth by spotting churn risks and upsell opportunities while documenting recurring fixes and suggesting automation improvements.
2+ years experience in B2B Customer Success, Account Management, or Technical Support with ownership of named accounts.
Hands-on experience configuring software automations, IVR, phone flows, and no-code tools, not limited to ticket logging.
Technical fluency to read API docs, understand webhooks, and independently learn new tools.
Full availability to work US business hours with clear spoken and written English for daily phone communication and autonomous email management.
Experienced managing SMB clients with high urgency and accountability for end-to-end account health and customer outcomes.
Comfortable in a fast-evolving startup environment with shifting responsibilities, proactive in problem-solving and escalation.
Technically savvy with familiarity or interest in AI tools, telephony systems, healthcare industry software, or related tech domains.