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Strong Tier-1 brand, metro location, and generalist senior project title drive high candidate competition.
High; role demands specialized managed-services, network/cloud/security and operations expertise, limiting cross-industry transferability.
Requires multi-domain managed-services leadership and continual-improvement experience, making hiring filters strict.
Accountable for overall service delivery and client satisfaction of Managed Services Operations within a region or country.
Drive continuous service improvement initiatives, including automation and process enhancements, ensuring maximum uptime and timely response to client issues.
Manage resource planning, team performance tracking, and operational support post client handover aligning with service management processes.
Bachelor’s degree or equivalent in Information Technology, Computing, or related field.
Extended experience coaching and mentoring IT engineering teams in a services environment.
Demonstrated experience with continual service improvement, organizational change management, and domain expertise in Network, Collaboration/Customer Experience, Cloud, Security, or Data Center.
Workplace type: On-site.
Experienced in managing multi-disciplinary IT service teams focused on operational excellence and client outcomes.
Proven ability to lead transformational initiatives and implement continuous improvement within IT managed services.
Comfortable working in culturally diverse environments and capable of handling pressure and changing business demands.