Senior MS Engineer – Network Security
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 18–35 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor, identify, investigate, and resolve technical incidents and problems in clients' IT infrastructure ensuring service restoration and client satisfaction.
- Manage work queues, address incidents and requests within agreed SLAs, update tickets, and contribute to change management with detailed documentation.
- Support audit of incident and request tickets for quality, recommend improvements, handle client escalations, assist in disaster recovery, and contribute to automation initiatives.
Minimum Requirements
- Moderate experience in managed services roles with cross-technology infrastructure support.
- Knowledge of ticketing tools, preferably ServiceNow, and familiarity with ITIL processes.
- Bachelor's degree in IT/Computing or equivalent work experience.
- Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling second-level support and collaborating with vendors and third parties in a managed services environment.
- Capable of planning activities and projects with adaptability to changing circumstances and working extended hours when necessary.
- Effective communicator across cultures with a client-oriented mindset, able to work well under pressure.