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Tier-1 brand, common Manager title, and broad AI-platform plus leadership requirements increase competition.
Core L&D skills transfer across industries, though trading/financial knowledge moderately increases fit specificity.
Mandatory leadership, domain expertise, and platform experience raise filtering rigor.
Lead the global learning strategy for customer support teams in product knowledge, customer service, compliance, and digital tools.
Own the Trading Services knowledge management strategy, integrating AI-enabled platforms and ensuring up-to-date, accessible knowledge.
Manage and develop a team of learning designers, trainers, and knowledge managers while aligning initiatives with senior leaders across functions.
Senior leadership experience in learning & development, training, or knowledge management.
Proven track record in designing and implementing corporate learning strategies.
Experience with AI-enabled learning and knowledge management platforms such as Sana, Docebo, Cornerstone, or ServiceNow KM.
Work Experience Required: Not explicitly mentioned in the JD.
Strong ability to align learning strategy with operational and commercial business goals.
Experience leading teams and managing global stakeholders in a corporate or fintech environment.
Familiarity with digital transformation in learning and customer service organizations, ideally within financial services or fintech.