Manager of Learning and Development
IG Group (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead the global learning strategy for customer support teams in product knowledge, customer service, compliance, and digital tools.
- Own the Trading Services knowledge management strategy, integrating AI-enabled platforms and ensuring up-to-date, accessible knowledge.
- Manage and develop a team of learning designers, trainers, and knowledge managers while aligning initiatives with senior leaders across functions.
Minimum Requirements
- Senior leadership experience in learning & development, training, or knowledge management.
- Proven track record in designing and implementing corporate learning strategies.
- Experience with AI-enabled learning and knowledge management platforms such as Sana, Docebo, Cornerstone, or ServiceNow KM.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong ability to align learning strategy with operational and commercial business goals.
- Experience leading teams and managing global stakeholders in a corporate or fintech environment.
- Familiarity with digital transformation in learning and customer service organizations, ideally within financial services or fintech.