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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical and business support for Citi application users, handling issues independently and collaborating with technology partners for long-term resolutions.
Act as liaison between users, internal technology groups, and vendors; participate in disaster recovery testing and application release activities including post-release checkouts.
Develop and maintain technical support documentation, analyze applications for risks and vulnerabilities, and lead support projects focused on stability, efficiency, and effectiveness.
Minimum Requirements
5-8 years of relevant work experience in application support or related technical domain.
Strong technical expertise in Linux, Oracle/SQL, WAS, Weblogic, ECS, and CICD toolchain.
Bachelor's/University degree or equivalent experience.
Basic business knowledge of financial markets and products; knowledge or experience with problem management tools and application support procedures.
Ideal Candidate Profile
Experience working with Java and Python applications and familiarity with SaaS, AppD GCO, and OTEl technologies is preferred.
Ability to operate with limited supervision, exercise independent judgment, and act as a subject matter expert to senior stakeholders and team members.
Strong communication, customer service, and interpersonal skills with a clear understanding of integration within the technology function and commercial awareness.