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Known hospitality brand and generic L&D manager title increase applicant density.
Role requires hospitality-specific service standards, moderately limiting cross-industry transferability.
No explicit years but hospitality L&D and luxury experience required, enforcing moderate filters.
Lead learning and development initiatives including planning and delivering training aligned with IHG standards.
Drive service excellence and maintain quality standards through monitoring guest feedback, quality scores, and conducting audits.
Collaborate with department heads to identify training needs and support colleague development and onboarding programs.
Experience required in Learning & Development or Quality within the hospitality industry.
Strong knowledge of luxury hospitality and service standards.
Excellent communication, presentation, and facilitation skills.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in luxury hospitality environments with a focus on service excellence and quality management.
Able to lead cross-functional collaboration with heads of departments for training needs identification.
Proven capability in fostering a learning culture and continuous improvement mindset within service organizations.