Learning & Quality Manager
IHG Hotels & Resorts (InterContinental Hotels Group) (company site, opens in a new tab)On-siteDirect career pageEst. 6–12 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead learning and development initiatives including planning and delivering training aligned with IHG standards.
- Drive service excellence and maintain quality standards through monitoring guest feedback, quality scores, and conducting audits.
- Collaborate with department heads to identify training needs and support colleague development and onboarding programs.
Minimum Requirements
- Experience required in Learning & Development or Quality within the hospitality industry.
- Strong knowledge of luxury hospitality and service standards.
- Excellent communication, presentation, and facilitation skills.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in luxury hospitality environments with a focus on service excellence and quality management.
- Able to lead cross-functional collaboration with heads of departments for training needs identification.
- Proven capability in fostering a learning culture and continuous improvement mindset within service organizations.