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Strong Tier-1 brand and metro location increase competition, though Salesforce specialization narrows candidate pool.
Requires deep Salesforce Service Cloud expertise and certifications, limiting transferability outside Salesforce roles.
Mandatory 8+ years, Salesforce expertise, and certifications make filters highly stringent.
Manage and advise Salesforce Service Cloud implementations for strategic high-priority customers, focusing on solution design, architecture, scalability, and technical health.
Act as a Subject Matter Expert for Service Cloud within Success Architect team, providing proactive/reactive guidance on technology strategy and best practices.
Collaborate cross-functionally with support engineers, customer success managers, and product teams to resolve technical challenges, influence product improvements, and ensure long-term customer success.
8+ years of experience in software, system, or enterprise architecture.
Mandatory expertise in Salesforce products and platform capabilities, including strong Service Cloud knowledge.
Required certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.
Flexible to work AMER hours (EST/PST).
Experienced in handling large-scale, complex Salesforce implementations involving SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
Strong communicator capable of simplifying complex technical concepts for diverse audiences including executives.
Proven ability to design scalable, secure architecture and drive stakeholder alignment and decision-making in technical strategy.