Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)
Salesforce, Inc. (company site, opens in a new tab)8+ yrsHyderabadOn-siteDirect career pageEst. 35–65 LPA
Posted on 21 Aug
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Job description
Structured overview of role & requirements
About This Role
- Manage and advise Salesforce Service Cloud implementations for strategic high-priority customers, focusing on solution design, architecture, scalability, and technical health.
- Act as a Subject Matter Expert for Service Cloud within Success Architect team, providing proactive/reactive guidance on technology strategy and best practices.
- Collaborate cross-functionally with support engineers, customer success managers, and product teams to resolve technical challenges, influence product improvements, and ensure long-term customer success.
Minimum Requirements
- 8+ years of experience in software, system, or enterprise architecture.
- Mandatory expertise in Salesforce products and platform capabilities, including strong Service Cloud knowledge.
- Required certifications: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.
- Flexible to work AMER hours (EST/PST).
Ideal Candidate Profile
- Experienced in handling large-scale, complex Salesforce implementations involving SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
- Strong communicator capable of simplifying complex technical concepts for diverse audiences including executives.
- Proven ability to design scalable, secure architecture and drive stakeholder alignment and decision-making in technical strategy.