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Strong Infosys brand, metro location, and generalist Project Manager title increase applicant competition despite niche IVR skills.
High because specialized IVR, Amazon Connect/Genesys and telephony expertise limit cross-industry transferability.
Moderate filters due to required IVR/contact-center platform expertise but no explicit years requirement.
Lead end-to-end testing strategy, planning, execution, and quality assurance for IVR voice chatbot and contact center platforms.
Validate customer journeys including IVR call flows, speech recognition, routing logic, transfers, callbacks, and queue management.
Manage defect resolution, release readiness, stakeholder communication, and testing governance; mentor QA teams and implement best practices.
Strong expertise in IVR and Contact Center Testing including platforms like Amazon Connect, Genesys, or Avaya.
Technical knowledge of SIP, VoIP, PSTN, ACD, Call Recording Systems, and IVR infrastructure.
Experience in test leadership, defect management, and release quality governance.
Work Experience Required: Not explicitly mentioned in the JD.
Deep domain expertise as a Subject Matter Expert in IVR and contact center testing environments.
Experience leading complex testing programs involving integrated voice and chatbot systems within contact centers.
Demonstrated ability to manage stakeholder communication and drive quality assurance governance in large-scale technology projects.