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Metro location, common Support Engineer title, and mid-level experience increase applicant competition despite product-specific skills.
Highly specialized Blue Yonder ESP and supply-chain domain skills limit cross-industry transferability.
Requires explicit Blue Yonder product experience, SQL/PLSQL, degree and on-call readiness, making filters strict.
Support Blue Yonder Enterprise Supply Planning (ESP) products by providing technical and non-technical support during steady state, including 24x7/on-call coverage.
Analyze, troubleshoot, and resolve customer incidents and requests; perform root cause analysis and develop permanent solutions across ESP and related Blue Yonder modules.
Collaborate with cross-functional teams including Product Development, Consulting, and Cloud Services to enhance solution designs and advise customers on industry best practices and process methodologies.
Bachelor’s degree in Computer Science, IT, Industrial/Mechanical Engineering or related field.
3-11 years of IT experience with 3-6 years specifically in Blue Yonder/JDA Enterprise Supply Planning (ESP) product.
Strong expertise in SQL, PL/SQL, data structures, and working knowledge of ESP modules, configurations, and troubleshooting.
Ability to work 24x7/on-call coverage and respond to system alerts during on-call periods.
Experienced in independently handling complex customer issues and leading technical calls within Blue Yonder ESP environment.
Strong analytical and problem-solving skills with proven ability in root cause analysis, testing, and delivering thoughtful proposals.
Comfortable working across cross-functional teams and leveraging automation and AI tools to optimize operational excellence.