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Strong Tier-1 employer, metro location, generalist relationship role, and mid-level experience make hiring highly competitive.
Role accepts candidates from real estate, banking, NBFC, and services, making cross-industry transfer relatively easy.
Explicit 3–8 years requirement plus domain experience and team-handling preference creates moderate shortlisting strictness.
Own end-to-end management of customer lifecycle from booking to handover, ensuring positive onboarding, payment, and handover experiences.
Handle client interactions to resolve allotment issues, oversee payment milestones, registration, invoicing, and possession certification processes.
Coordinate snagging/desnagging, final handover, and maintain documentation and reporting on customer satisfaction and operational performance.
Mandatory graduation degree (BBA, B.Com, BA, BSc). MBA in Marketing, Finance, or Sales preferred but not mandatory.
3–8 years of experience in Customer Relationship Management, Sales/Post-Sales/Client Servicing within Real Estate, Banking, NBFC, or service industries.
Prior experience in team handling or in-charge role preferred but not mandatory.
Certification in CRM, Sales, or Customer Experience is advantageous but not mandatory.
Experienced in customer lifecycle management within real estate or related service industries, with focus on CRM and client servicing.
Capable of managing cross-functional stakeholder interactions including sales, legal, finance, and project teams.
Comfortable in handling operational processes tied to payments, property allotments, snagging, and customer documentation.