Lead – Relationship Manager (CRM)
Adani Group (company site, opens in a new tab)3–8 yrsMumbaiOn-siteDirect career pageEst. 8–18 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end management of customer lifecycle from booking to handover, ensuring positive onboarding, payment, and handover experiences.
- Handle client interactions to resolve allotment issues, oversee payment milestones, registration, invoicing, and possession certification processes.
- Coordinate snagging/desnagging, final handover, and maintain documentation and reporting on customer satisfaction and operational performance.
Minimum Requirements
- Mandatory graduation degree (BBA, B.Com, BA, BSc). MBA in Marketing, Finance, or Sales preferred but not mandatory.
- 3–8 years of experience in Customer Relationship Management, Sales/Post-Sales/Client Servicing within Real Estate, Banking, NBFC, or service industries.
- Prior experience in team handling or in-charge role preferred but not mandatory.
- Certification in CRM, Sales, or Customer Experience is advantageous but not mandatory.
Ideal Candidate Profile
- Experienced in customer lifecycle management within real estate or related service industries, with focus on CRM and client servicing.
- Capable of managing cross-functional stakeholder interactions including sales, legal, finance, and project teams.
- Comfortable in handling operational processes tied to payments, property allotments, snagging, and customer documentation.