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Recognized pharma brand plus a common digital marketing title increases candidate competition.
Digital marketing skills transfer broadly, but pharma complaint handling and medical stakeholder coordination require domain familiarity.
Medium because platform experience, influencer coordination, CRM and cross-functional handling are expected but not rigidly quantified.
Coordinate and execute digital marketing campaigns including influencer collaborations, content calendars, and performance tracking.
Manage end-to-end consumer complaint handling and resolution across multiple channels including Customer Care and E-commerce.
Analyze campaign and consumer feedback data to generate actionable insights for optimizing marketing and customer service efforts.
Experience in digital marketing with hands-on exposure to social media content management, influencer marketing, and campaign execution.
Familiarity with digital platforms such as Meta, Google, Amazon is required.
Experience managing customer complaints and coordinating cross-functional teams for issue resolution.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in coordinating multi-channel digital campaigns and influencer partnerships with strong operational focus.
Capable of managing consumer feedback loops and complaint resolution processes effectively across internal and external stakeholders.
Skilled at using data and performance reports to drive continuous improvements in marketing strategies and customer experience.