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Tier-1 bank, metro location, and mid-level generalist operations role increases applicant competition.
Requires banking-specific operations knowledge and German language, limiting cross-industry transferability.
Mandatory German proficiency plus explicit 3-5 years client-facing experience enforces strict shortlisting.
Support implementation and documentation tasks for client account setups, amendments, and Cash Management product setups.
Manage and deliver high-quality documentation packages and workflow updates ensuring timely distribution to onshore teams and relevant internal stakeholders.
Coordinate internally to resolve client queries, escalate issues to L2 support, and document team tasks using internal case management tools.
Proficiency in German at B1 level (speaking and writing) to communicate with clients.
3-5 years experience in client-facing roles with fluency in German and English.
Preferred: 3 years experience handling Cash Management products.
Work Experience Required: 3-5 years relevant experience in client implementation or similar roles.
Experienced in client implementation processes, specifically with account documentation and electronic banking system setups.
Comfortable operating in bilingual (German-English) environment with direct client interaction.
Demonstrates ability to leverage AI tools responsibly to improve productivity and workflow efficiency.