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Hybrid Bangalore role, mid-level generalist operations title, remote option increases applicant pool.
Operations and logistics claims expertise is industry-transferable yet requires domain-specific knowledge.
Explicit 5–8 years and 2–3 years supervisory requirement increases filter strictness.
Manage end-to-end logistics claims operations covering lost, damaged or delayed shipments ensuring compliance and efficient resolution.
Lead, coach, and develop the claims team, including performance monitoring and process adherence.
Collaborate with internal and external stakeholders to analyze claims data, improve processes, reduce losses, and elevate customer satisfaction.
Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
5–8 years of experience in logistics, claims management, or related domain with 2–3 years in supervisory or team lead role.
Work location: Bangalore office with Monday to Thursday onsite requirement; Fridays flexible as per work needs.
Work Experience Required: 5–8 years including supervisory experience.
Experienced in logistics claims processes with operational ownership of end-to-end investigation and resolution.
Demonstrated leadership ability to coach and develop teams while driving adherence to policies and performance metrics.
Capable of cross-functional collaboration with internal teams and external partners to enhance operational efficiency and customer experience.