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Senior 15+ requirement plus niche support/program leadership reduces candidate competition density.
Role requires deep IT services/support and enterprise program experience, limiting cross-industry transferability.
Explicit 15+ years, PMP/PgMP preferred, enterprise and 24x7 delivery requirements enforce strict screening.
Lead and govern multiple complex programs within the Surround Support portfolio, driving end-to-end execution and delivery across multiple customer accounts and teams.
Manage program governance frameworks including cadence calls, reporting, risk management, and provide executive-level updates such as EBR/QBR inputs and status reports.
Oversee program planning, resource allocation, risk mitigation, and drive initiatives to improve operational efficiency, automation, and service delivery best practices.
15+ years of experience in IT services, support, or program management roles with AI involvement.
Bachelor’s degree required; Master’s degree preferred.
Proven experience managing large-scale, multi-project programs with enterprise customers.
Certifications preferred: PMP, PgMP, or PRINCE2.
Experienced in handling large, complex, multi-customer programs in IT service/support environments with strong stakeholder and executive communication skills.
Skilled in various programming methodologies including Agile, Waterfall, and Hybrid models.
Capable of operating effectively within a global 24x7 delivery model and driving cross-functional team alignment.