Associate Product Support Specialist
Eurofins Scientific (company site, opens in a new tab)0–3 yrsBengaluruOn-siteDirect career pageEst. 4–6.5 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Support execution of routine system administration and data entry activities in ETQ / eQMS including user onboarding and document lifecycle management.
- Ensure accuracy, completeness, and timeliness of system records in compliance with SOPs and governance standards.
- Assist IT Solutions and Quality Systems teams during peak periods and participate in system testing without ownership responsibility.
Minimum Requirements
- Bachelor’s degree or diploma in IT Engineering, Computer Science, Information Systems, or related field; equivalent experience may be considered.
- 0-3 years experience in IT support or application support, ideally in an international regulated environment.
- Strong IT Service Management experience with tools like BMC Helix ITSM or equivalent.
- Fluent professional English required; additional regional languages are an advantage.
Ideal Candidate Profile
- Experienced in supporting regulated computerized systems with understanding of GAMP5, audit trails, and controlled documentation.
- Proficient in troubleshooting web application issues, user/access problems, and able to coordinate across multiple technical and business teams globally.
- Detail-oriented with strong analytical skills, able to maintain accurate ticket evidence and provide clear written communication.