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Metro-based entry-level, generalist eQMS support role increases applicant competition.
eQMS, GxP and regulated systems focus makes cross-industry transitions difficult.
Requires regulated-systems knowledge and ITSM/ticketing experience but accepts junior candidates.
Support execution of routine system administration and data entry activities in ETQ / eQMS including user onboarding and document lifecycle management.
Ensure accuracy, completeness, and timeliness of system records in compliance with SOPs and governance standards.
Assist IT Solutions and Quality Systems teams during peak periods and participate in system testing without ownership responsibility.
Bachelor’s degree or diploma in IT Engineering, Computer Science, Information Systems, or related field; equivalent experience may be considered.
0-3 years experience in IT support or application support, ideally in an international regulated environment.
Strong IT Service Management experience with tools like BMC Helix ITSM or equivalent.
Fluent professional English required; additional regional languages are an advantage.
Experienced in supporting regulated computerized systems with understanding of GAMP5, audit trails, and controlled documentation.
Proficient in troubleshooting web application issues, user/access problems, and able to coordinate across multiple technical and business teams globally.
Detail-oriented with strong analytical skills, able to maintain accurate ticket evidence and provide clear written communication.