Assistant Manager - Service Delivery & Management
Tata Communications Limited (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 7–14 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the operation, monitoring, troubleshooting, and optimization of Zscaler services including ZIA, ZPA, ZTB, and App Connectors.
- Ensure secure user access, policy compliance, service availability, and efficient incident resolution within a Zero Trust architecture.
- Manage ZPA Application Segments, Access Policies, and perform log analysis using Zscaler analytics to drive corrective actions.
Minimum Requirements
- Experience with Zscaler services: ZIA, ZPA, ZTB, App Connectors, and Client Connector troubleshooting.
- Proficiency in network troubleshooting, log analysis, SSL inspection, and certificate management.
- Familiarity with ITIL Incident, Problem, and Change Management processes.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing enterprise Zero Trust security architectures and related service delivery.
- Operates effectively in technical roles requiring detailed troubleshooting and operational monitoring of cloud-based security services.
- Skilled in using analytics and log data to identify root causes and enforce access policies in complex network environments.