Assistant Manager - Service Delivery & Management
Tata Communications LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own the operation, monitoring, troubleshooting, and optimization of Zscaler services including ZIA, ZPA, ZTB, and App Connectors.
Ensure secure user access, policy compliance, service availability, and efficient incident resolution within a Zero Trust architecture.
Manage ZPA Application Segments, Access Policies, and perform log analysis using Zscaler analytics to drive corrective actions.
Minimum Requirements
Experience with Zscaler services: ZIA, ZPA, ZTB, App Connectors, and Client Connector troubleshooting.
Proficiency in network troubleshooting, log analysis, SSL inspection, and certificate management.
Familiarity with ITIL Incident, Problem, and Change Management processes.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing enterprise Zero Trust security architectures and related service delivery.
Operates effectively in technical roles requiring detailed troubleshooting and operational monitoring of cloud-based security services.
Skilled in using analytics and log data to identify root causes and enforce access policies in complex network environments.