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Senior (10+ years) role at a lesser-known startup with a generalist title reduces applicant density.
B2B SaaS customer-success experience preferred, though core CS skills remain transferable across industries.
Explicit 10+ years requirement makes shortlisting highly strict.
Drive customer success by managing customer relationships and ensuring effective implementation of maintenance management solutions.
Act as a key liaison between clients and internal teams to deliver customer satisfaction and retention.
Influence product adoption and support business growth through proactive customer engagement and feedback collection.
Work Experience Required: Not explicitly mentioned in the JD
Must have experience in customer success or client management roles relevant to technology or maintenance management solutions.
Not explicitly mentioned in the JD: educational qualifications, notice period, or strict location requirements.
Not explicitly mentioned in the JD: mandatory technical skills or certifications.
Experienced in managing B2B client relationships with a focus on technology-driven solutions and services.
Comfortable working in a dynamic, innovation-focused environment with cross-functional collaboration.
Ability to influence customer adoption and retention strategies through direct communication and feedback integration.