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Metro location, broad skillset, and common program manager title increase candidate competition.
Service-delivery and 24x7 production-support focus favors IT operations backgrounds, limiting broader industry transfer.
Mandatory 8-12 years plus multiple PL3/PL4 mandatory skills increases selection strictness.
Lead and manage mission-critical Production Support engagements within a 24x7 support environment ensuring operational excellence and SLA adherence.
Drive incident, problem, and change management processes including root cause analysis and preventive actions to maintain high application availability and business continuity.
Coordinate cross-functional teams, client relationships, vendors, and stakeholders while leading service improvement initiatives to enhance system reliability and performance.
8-12 years of experience in Production Support or Service Delivery leadership roles.
Mandatory skills include Scrum (PL4), Enterprise and Business Architecture (PL3), Change Management (PL3), and Agile Safe (PL4).
Work Location: Hyderabad, India.
Work Experience Required: 8-12 years as specified in the job description.
Experienced in managing 24x7 mission-critical production support operations with strong SLA governance and service delivery focus.
Proficient in Agile methodologies and enterprise architecture to oversee complex, multi-stakeholder IT environments.
Skilled in driving continuous service improvements and coordinating multiple teams across functional and vendor organizations.