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Strong Tier-1 brand plus metro location but senior, niche role lowers applicant density.
Requires pharma/regulatory CRM experience, reducing cross-industry transferability.
Explicit 15+ years, pharma/regulatory and Salesforce CRM leadership make filters highly stringent.
Lead and manage a 65-member cross-functional CRM organization covering product, operations, data integrations, labs, field CRM, and marketing automation.
Drive CRM transformation initiatives focused on improving user adoption, data quality, field productivity, marketing effectiveness, and customer engagement.
Establish governance and measure KPIs around platform adoption, operational quality, delivery, data integrity, and business value realization for US commercial teams.
Bachelor’s degree in technology, Information Systems, Marketing, Life Sciences, or related; Master’s preferred.
15+ years of professional experience including significant leadership in CRM, commercial ops, platform enablement, or digital transformation.
Strong Salesforce CRM experience including product roadmap management, business process transformation, adoption, release governance, and operational support.
Experience in pharmaceutical, healthcare, life sciences, or regulated commercial environments with knowledge of field force effectiveness, CRM-enabled customer engagement, and operational governance.
Senior leader with deep experience leading large cross-functional teams (50+ members) in CRM transformation and commercial operations within regulated industries.
Proven ability to influence senior stakeholders and operate in a fast-paced, matrixed, global environment ensuring quality, compliance, and measurable business impact.
Strong strategic, analytical, and enterprise problem-solving skills focused on prioritizing CRM delivery roadmaps and driving actionable business outcomes.