Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Mid-level generalist operations role in a metro with broad requirements and a recognizable international employer.
Core operations and people-management skills transfer across sectors, but IELTS and exams-process experience raise domain specificity.
Multiple mandatory filters including years, team-management experience, IELTS band 7, Green Belt, and Excel competency test.
Manage and mentor a team to deliver excellent customer service within 24/7 operations, including shift and workforce management in an onsite environment.
Handle complex transactions and escalations, maintain SOPs and knowledge bases, and support continuous process improvement initiatives.
Produce regular operational performance reports to support business decisions and ensure compliance with organisational policies and SLAs.
Bachelor's degree required.
3–5 years experience in Front/Back-office processes, with at least 1–2 years managing a team of 10–15 members.
English proficiency at IELTS band 7 or equivalent.
This is an onsite, 24/7 shift role in Noida with rotating night shifts; no hybrid or remote options available.
Experienced in independently managing team operations and handling escalations in a structured service environment.
Skilled in delivering training, coaching, and performance management to drive service quality and operational efficiency.
Comfortable working under continuous shift patterns in a globally distributed team with adherence to compliance and reporting standards.