Assistant Manager - Operations
The Phoenix Mills Limited (company site, opens in a new tab)2–4 yrsKarnatakaOn-siteDirect career pageEst. 5–8 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage mall operations including maintaining retailer and customer relationships, resolving complaints, and overseeing day-to-day mall activities to enhance service quality and increase footfalls.
- Coordinate with multiple internal teams (Leasing, Legal, Security, Finance, Marketing, Engineering, etc.) and external vendors to ensure smooth operations and issue resolution.
- Oversee event execution, cost control through vendor management, and supervise housekeeping, horticulture, security, parking, and pest control services including designing staff motivation schemes.
Minimum Requirements
- Graduate or Bachelor of Hotel Management (BHM) degree.
- 2-4 years of experience in retail industry with essential experience in retail operations.
- Sound knowledge of retail operations, branding and promotions, and financial management including tax structure.
- Not explicitly mentioned in the JD: Notice period or specific location requirements.
Ideal Candidate Profile
- Experienced in handling multi-stakeholder coordination in a retail or mall environment including retailer and vendor management.
- Demonstrated ability to manage complex operational processes such as leasing administration, event coordination, and cost control.
- Capable of supervising outsourced agencies and internal teams with skills to motivate and implement recognition schemes.