Manager Information Technology: Global Unified Communications and Collaboration
Caterpillar Inc. (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 30–50 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead the global unified communications and collaboration portfolio including Voice, Contact Center, Video Conferencing, Digital Signage, and U.S. Cellular Services ensuring reliable, secure, and scalable service delivery.
- Own strategy development, modernization efforts, and lifecycle management focusing on cloud platforms, automation, AI, and process improvements across communication services.
- Manage vendor relationships, financial planning, and a geographically distributed technical team driving operational excellence and continuous service improvement.
Minimum Requirements
- Experience leading enterprise communications, telecommunications, or collaboration services.
- Working knowledge of Microsoft Teams Calling, SIP, voice routing, Session Border Controllers, contact center platforms like Amazon Connect, and cloud communications.
- Mandatory office presence 5 days a week with EMEA shift timing (01:00PM - 10:00PM IST) in Bangalore, India (Whitefield PSN Office).
- Work Experience Required: Not explicitly mentioned in the JD; Visa sponsorship is not available for this role.
Ideal Candidate Profile
- Demonstrated ability to lead strategic global technology transformations and infrastructure modernization initiatives within communication or collaboration domains.
- Strong financial and vendor management skills balancing cost optimization with service quality and innovation.
- Experience managing and developing global, distributed technical teams with a focus on operational excellence in telecommunication and IT service management.