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Medium—senior but generalist delivery role in metro with broad skills and moderate employer brand.
High—requires specific global I&O, ITSM, cloud, SAP Basis, and GBS service delivery experience.
High—explicit 10+ years plus required global I&O, ITSM, vendor and leadership experience.
Accountable for operationalizing enterprise Infrastructure & Operations (I&O) strategy via Global Business Services (GBS), ensuring disciplined service delivery and continuous improvement across global infrastructure.
Govern global I&O service operations including Cloud, Network, UC/Voice, SAP Basis, Microsoft 365, IT Operations, Service Desk, Telecom, and Security with ITSM governance and vendor management.
Drive service stabilization, performance management, infrastructure modernization, automation, and cost optimization while leading global cross-functional teams in a multi-vendor, multi-geography environment.
10-12+ years progressive experience in IT Service Delivery, Infrastructure & Operations, or GBS/Shared Services environments with leadership of global I&O service delivery.
Strong technical expertise in Cloud platforms (Azure, AWS, GCP), Enterprise Networking, Microsoft 365, SAP Basis, ITSM (ServiceNow preferred), and infrastructure monitoring.
Experience in vendor and managed service provider governance, service management frameworks (ITIL alignment), and operational governance.
Work Experience Required: 10-12+ years; Location: Hyderabad (GBS Center, Global Role); Notice Period: Not explicitly mentioned in the JD.
Senior I&O service delivery leader with proven ability to govern and improve global, multi-disciplinary infrastructure operations through ITSM and vendor management.
Experienced in translating enterprise infrastructure strategy into scalable GBS operations with measurable delivery outcomes including stabilization, automation, and modernization.
Strong strategic orientation towards service excellence, operational efficiency, and transformation leadership in a complex global shared services environment.