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Strong employer brand and metro location increase applicants, while niche senior ERP AIOps requirements limit competition.
ERP service management and AIOps skills are transferable across industries, though regulated pharmaceutical experience adds specificity.
Explicit 12+ years SAP/ERP service management and ITIL/AIOps requirements create strict screening filters.
Lead and provide technical guidance for global 24x7 ERP service management and support operations, focusing on SAP and integrated platforms.
Drive AI-led service transformation including automation, predictive analytics, and intelligent monitoring to reduce incidents and improve operational efficiency.
Manage stakeholder relationships, embedded AI capabilities in ERP support, and oversee vendor performance for continuous service improvement and operational resilience.
12+ years experience in SAP/ERP Service Management, ERP Operations, or Enterprise Application Support with global 24x7 operations experience.
Proven track record of implementing AI, automation, AIOps or digital transformation in enterprise operations.
Strong knowledge of ITIL, ITSM, Agile frameworks and experience managing large managed service providers in matrix environments.
Work Experience Required: 12+ years in relevant fields. No explicit mention of notice period.
Experienced leader in large-scale ERP support and operations with deep SAP domain expertise, preferably in regulated industries such as pharmaceuticals.
Demonstrated ability to drive measurable operational improvements through AI, automation, and service intelligence technologies.
Skilled in managing complex stakeholder environments including senior business leaders and vendors to deliver continuous service excellence and innovation.