IND-Customer Success Manager
NexInfo (company site, opens in a new tab)6–8 yrsChennaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer success and support for SaaS managed services, acting as the primary customer contact within the MSP support model.
- Manage service requests, incidents, escalations, and SLA adherence to ensure timely resolution and high customer satisfaction.
- Coordinate cross-functionally with technical, product, and engineering teams to resolve issues and drive service improvements.
Minimum Requirements
- 6–8 years of experience in Customer Success, Solution Consulting, or SaaS Application Support.
- Strong knowledge of SaaS platforms, managed services delivery, and SLA-driven support environments.
- Ability to work night shift (PST hours: 8:30 PM – 6 AM IST) based in Chennai.
- Experience with customer escalations and service management tools is required or preferred.
Ideal Candidate Profile
- Experienced in enterprise SaaS product support and MSP/managed services environments.
- Skilled at stakeholder management and communicating effectively to manage escalations and maintain customer relationships.
- Capable of operating independently in a fast-paced, night-shift operational setting with a customer-first mindset.