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Tier-1 employer and common L1 support role create moderate applicant density despite non-metro location.
Skills transfer across IT service providers but require collaboration/voice domain familiarity, giving moderate industry sensitivity.
Technical screening for network, voice and collaboration skills plus desirable certifications makes filtering moderately strict.
Provide first-line support by monitoring client Collaboration, Contact Centre, and Voice systems to ensure uptime and SLA compliance.
Investigate, triage, and resolve technical incidents promptly to restore services and minimize disruption.
Execute approved maintenance tasks such as patching and configuration changes; contribute to process optimization and knowledge management.
Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
Diploma, bachelor's degree, or relevant qualification in IT or Computing (or equivalent experience).
Strong communication skills with ability to work across different cultures.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling first-line support within cloud-based collaboration/contact centre environments with focus on uptime and client satisfaction.
Operates effectively in a multicultural, shift-based onsite work environment with flexible availability.
Skilled in incident triage with attention to detail in documentation and severity assessment to facilitate swift resolution.