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Mid-level, common RevOps role with hybrid metro location and broad skill set, modest employer brand.
Role requires SaaS RevOps and platform-admin experience, limiting transferability across industries.
Specific years plus mandatory platform admin, SQL/BI and forecasting experience makes filters strict.
Own administration and configuration of key customer success platforms like ChurnZero and Rocketlane to support CS, PS, and Growth/Account Development teams.
Develop and maintain revenue-critical forecasting models, churn analysis, and performance KPIs to inform retention and expansion strategies.
Lead automation and AI-driven operational improvements across customer lifecycle workflows and partner with RevOps and cross-functional teams for system enhancements.
5-7 years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or related roles, preferably in B2B SaaS.
Technical administrative expertise with platforms like ChurnZero, Rocketlane, Gong, or comparable systems.
Proficiency in Excel/Google Sheets, working knowledge of SQL and/or BI tools (Tableau, Looker, Power BI), and experience with Salesforce or equivalent CRM.
Experience building forecasting models, performing portfolio-level analytics, and familiarity with AI/automation tools for operational workflows.
Experienced in managing cross-functional partnerships between CS, PS, and Sales/Growth Account Development teams to drive operational excellence.
Strong analytical capability to translate complex data into actionable recommendations, particularly in revenue forecasting and churn risk analysis.
Comfortable operating in ambiguous environments and driving process creation and automation to improve operational efficiency across customer success functions.