Sr. Customer Operations Manager
Demandbase (company site, opens in a new tab)5–7 yrsHyderabadHybridDirect career pageEst. 12–20 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own administration and configuration of key customer success platforms like ChurnZero and Rocketlane to support CS, PS, and Growth/Account Development teams.
- Develop and maintain revenue-critical forecasting models, churn analysis, and performance KPIs to inform retention and expansion strategies.
- Lead automation and AI-driven operational improvements across customer lifecycle workflows and partner with RevOps and cross-functional teams for system enhancements.
Minimum Requirements
- 5-7 years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or related roles, preferably in B2B SaaS.
- Technical administrative expertise with platforms like ChurnZero, Rocketlane, Gong, or comparable systems.
- Proficiency in Excel/Google Sheets, working knowledge of SQL and/or BI tools (Tableau, Looker, Power BI), and experience with Salesforce or equivalent CRM.
- Experience building forecasting models, performing portfolio-level analytics, and familiarity with AI/automation tools for operational workflows.
Ideal Candidate Profile
- Experienced in managing cross-functional partnerships between CS, PS, and Sales/Growth Account Development teams to drive operational excellence.
- Strong analytical capability to translate complex data into actionable recommendations, particularly in revenue forecasting and churn risk analysis.
- Comfortable operating in ambiguous environments and driving process creation and automation to improve operational efficiency across customer success functions.