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Entry-level, generalist IT support role in a metro at a known employer increases applicant competition.
Core IT support skills (accounts, servers, JIRA) are broadly transferable across industries.
No explicit years, certifications, or mandatory niche skills listed, making filters relatively flexible.
Provide first level of functional support and initial incident analysis for users across multiple business groups by coordinating with user support manager.
Act as Level 2 support for STR / TMT GISOCC team handling user requests including account management, license cleanup, login/access issues, JIRA ticket creation, and functional inquiries.
Ensure compliance with procedures and environmental, safety, and security practices related to R&D IS Engineer activities.
Work Experience Required: Not explicitly mentioned in the JD.
Familiarity with user support tools such as JIRA and basic technical infrastructures.
Ability to perform scripting for data correction and code modification is outside the scope; this indicates primary support and coordination role, not deep technical development.
Job type is full-time permanent with no specified location constraints.
Experienced in coordinating cross-functional support teams and handling incident lifecycle management in a technical R&D environment.
Comfortable managing user accounts and providing functional support within complex, multi-business group settings.
Able to apply and ensure compliance with corporate environmental, safety, and security regulations in daily activities.