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Mid-level generalist cloud support role with multiple observable tooling requirements and a known enterprise brand increases competition.
Cloud support skills are transferable, but supply-chain/WMS product specialization raises domain sensitivity to medium.
Explicit 5-7 years, mandatory Azure/Kubernetes/observability skills, and shift flexibility create stringent shortlisting filters.
Own end-to-end technical support and issue resolution for Blue Yonder Warehouse Management customers, ensuring adherence to SLA and improving customer satisfaction.
Replicate and maintain customer environments, provide techno-functional expertise, and act as the primary point of contact for global customer cases.
Collaborate with global technical teams, drive process improvements including automation, and represent product technical roadmaps internally and to strategic customers when needed.
Bachelor’s degree (STEM preferred).
5 to 7 years of experience in support engineering roles.
Experience with SQL/Oracle DB complex queries and tools like AppDynamics, Splunk, ServiceNow.
Flexible to work in rotational shift timings (6am-3pm, 2pm-11pm, 10pm-7am).
Experienced in support engineering within Supply Chain domain with strong techno-functional expertise.
Capable of managing critical issues in Cloud/SaaS environments with good analytical and communication skills.
Comfortable collaborating globally and working in shift-based schedules with a focus on customer solution ownership and SLA compliance.