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Senior, niche supply-chain TAM role reduces applicant density despite Bengaluru metro and recognizable employer.
Requires deep supply-chain domain and SaaS/TAM experience, limiting cross-industry transferability.
Rigid years, supply-chain domain, TAM experience and ITIL/SaaS requirements create strict shortlisting filters.
Manage a portfolio of enterprise customers focusing on system health, SLA adherence, and customer consumption tracking.
Lead customer escalation resolution and coordinate cross-functional teams to ensure service delivery success and renewal retention.
Drive customer adoption of SaaS solutions, identify upsell opportunities, and conduct periodic business and service reviews.
Bachelor's degree required.
13 to 16 years experience in supply chain domain and related technologies.
Minimum 2 years experience in Technical Account Advisor or similar roles (customer support, account management, customer success).
Experience with SaaS technology landscape and knowledge of Retail, Supply Chain, or Logistics is necessary.
Experienced in managing critical customer escalations and collaborating with senior management across time zones.
Strong project management and consultative skills with ability to coordinate multiple internal departments and external partners.
Demonstrated capability in customer-centric delivery with focus on SLA performance, customer retention, and proactive solution adoption.