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Metro location and common program manager title with moderate brand recognition increase candidate competition.
Requires enterprise IT support and 24x7 delivery experience, limiting cross-industry transferability.
Explicit 15+ years requirement plus PMP/PgMP preferences and domain-specific support experience tightens shortlisting.
Lead and govern multiple complex and concurrent programs within Surround Support, ensuring end-to-end execution and delivery excellence.
Act as primary interface for senior customers, Account Leads, and internal leadership, managing stakeholder alignment and executive communication.
Oversee program planning, risk management, resource allocation, and drive initiatives to improve operational efficiency and service delivery.
15+ years in IT services, support, or program management with experience managing large-scale, multi-project programs.
Bachelor’s degree required; Master’s degree preferred.
Certifications such as PMP, PgMP, or PRINCE2 preferred.
Proven expertise in programming methodologies (Agile, Waterfall, Hybrid) and ability to operate in a 24x7 global delivery model.
Experienced in customer-facing roles with enterprise clients, capable of managing multiple stakeholders including senior executives.
Strong strategic and operational leadership in multi-customer, complex program environments.
Skilled in risk management, resource planning, and driving process improvements aligned with program goals.