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Senior, niche Chief of Staff role in Hyderabad with moderate employer brand reduces competition.
Operational fintech experience preferred, making industry fit moderately important.
Requires senior stakeholder experience and ops/program delivery, so moderate shortlisting strictness.
Partner strategically with Regional CEO India and SVP Member Operations UK/Europe to define and execute Member Operations strategy.
Lead and coordinate Member Operations teams in Hyderabad, driving operational efficiency and root cause analysis for customer journey improvements.
Manage operational rhythm including steering committees, cross-functional alignment, and oversee operational budget for Member Operations function.
Experience delivering complex, cross-functional projects or programmes in technology organisations.
Proven track record supporting senior leaders in fast-paced environments.
Strong analytical skills with ability to translate complex data into actionable insights.
Work Experience Required: Not explicitly mentioned in the JD.
Demonstrated ability to manage large-scale operations and improve process efficiency within a cross-functional environment.
Experienced in stakeholder management across senior leadership and operational teams.
Strategic thinker comfortable with ambiguity and driving initiatives in dynamic, fast-paced settings.